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Customer Service Representative 46808

Customer Service Representative

Full Time • 46808
Responsive recruiter
Benefits:
  • 401(k) matching
  • Employee discounts
  • Health insurance
  • Paid time off
Customer Service Representative

We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.

What You’ll Do

Administrative Support & Client Communication
  •  Answer calls, emails, and messages with professionalism and care 
  •  Schedule wellness visits, spay/neuter appointments, and adoption meetings 
  •  Provide accurate information and guide clients to the right resources 
  •  Maintain accurate records across multiple systems 
  •  Support reporting and documentation tasks 
  •  Deliver a welcoming, high-quality front desk experience 
  •  Process payments and complete daily cash reconciliation 
  •  Communicate policies, procedures, and required protocols clearly 
Client Education & Advocacy
  •  Explain basic veterinary topics such as vaccines, preventative care, and medications 
  •  Accurately relay instructions from veterinary staff 
  •  Collect medical and behavioral histories from pet owners 
  •  Support and promote our mission of pet retention, spay/neuter, and wellness care 
Clinic Support
  •  Assist with patient intake and check-in processes 
  •  Learn and use clinic software systems 
  •  Provide preventative care products (flea/tick, heartworm) as appropriate 
  •  Communicate patient updates or concerns to veterinary teams 
  •  Review discharge instructions and answer client questions 
Patient Care (Client-Facing)
  •  Gather detailed intake information for each visit 
  •  Review aftercare and post-operative instructions with clients 
  •  Communicate potential risks or follow-up needs as directed 
  •  Coordinate with care teams on services, updates, and billing 
Animal Handling (Minimal)
  •  Recognize basic animal behavior and body language 
  •  Handle animals safely within your comfort level 
  •  Ask for assistance when needed 
Environment Care
  •  Keep reception and lobby areas clean, organized, and welcoming 
  •  Restock supplies and maintain a professional front desk environment 
What You Bring
  •  High school diploma (or equivalent) and valid driver’s license 
  •  Previous administrative or customer service experience 
  •  Strong communication and multitasking skills 
  •  Comfort working with computers (Microsoft Office, email, and new systems) 
  •  Ability to follow and clearly explain instructions 
  •  Positive, empathetic, and team-oriented approach 
Compensation: $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Check out our benefits & perks!

Employee Discounts
Employees receive specialty pricing on Humane Fort Wayne products and services.
Medical, Dental, Vision Coverage
A healthcare plan and a dental plan is provided for full-time staff members beginning 60 days from the date of employment.
Health Savings Account
A Health Savings Account is offered to all full-time staff members enrolled in an eligible healthcare plan.
401K
HFW offers a 4% match ROTH 401(k) plan.
Paid Time Off
Full time employees working 30+ hours per week and part time employees working 24+ hours per week are eligible for paid time off and wellness time off.
Free Annual Spay/Neuter & Annual Adoption
Employees are eligible for one shelter adoption and spay or neuter per calendar year.
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